Privacy Policy

Information you provide directly

• Order information: full name, email address, phone number, billing and shipping address.
• Account information: username and password if you create an account.
• Communications: messages sent through our Contact form or by email.

Information collected automatically

• Usage data: pages visited, time spent, referring URLs, browser type, and device information.
• Cookies & similar technologies: session cookies for cart functionality, preference cookies, and analytics cookies (see Section 6).
• IP address: used for fraud prevention and security.

• Process, fulfil, and deliver your orders.
• Send order confirmations, shipping updates, and invoices.
• Respond to customer service enquiries.
• Send promotional emails — only with your consent; you may unsubscribe at any time.
• Improve our website, products, and user experience.
• Detect and prevent fraud or abuse.
• Comply with applicable laws and regulations.

We do not sell your personal information. We may share it only with:

• Logistics & courier partners — to deliver your order (name, address, phone number only).
• Payment processors — to securely handle transactions (they operate under their own privacy policies).
• Hosting & technology providers — servers and software services that help us operate the website.
• Analytics providers — aggregated or anonymised data to understand site performance.
• Legal authorities — if required by Pakistani law or to protect our legal rights.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our server, restricted staff access to personal data, and regular security reviews. No method of internet transmission is 100% secure; we cannot guarantee absolute security but we take reasonable steps to protect your information.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 5 years. You may request earlier deletion (see Section 8).

We use the following types of cookies:

• Essential cookies: required for the shopping cart and checkout to function. These cannot be disabled.
• Preference cookies: remember your settings (e.g. currency, language).
• Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics). Data is anonymised where possible.
• Marketing cookies: only placed with your consent; used to show relevant ads.

You can manage cookie preferences through your browser settings or our cookie banner. Disabling non-essential cookies will not affect your ability to shop.

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal information.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your data, subject to our legal obligations.
• Withdraw consent for marketing communications at any time.
• Object to processing of your data in certain circumstances.

To exercise any of these rights, please contact us at the details in Section 10. We will respond within 14 business days.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: info@legacytherapeutics.com.pk
• Website: https://legacytherapeutics.com.pk/contact
• Business: Legacy Therapeutics, Pakistan