Terms & Conditions

By visiting our website, creating an account, or placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. These terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting. Continued use of the site after changes constitutes acceptance of the revised terms.

We make every effort to display our products and their descriptions accurately. However:

• Product images are for illustrative purposes; actual packaging may vary slightly.
• Formulations, ingredients, and dosages are subject to change without prior notice in accordance with regulatory requirements.
• We reserve the right to limit the quantity of any product purchased per order or per customer.
• All products are subject to availability. We will notify you if a product you have ordered is out of stock.

When you place an order you are making an offer to purchase. We reserve the right to accept or decline any order. An order confirmation email does not constitute acceptance — acceptance occurs when your order is dispatched.

• Prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
• Payment methods accepted include Cash on Delivery (COD) and online payment where available. Full payment is required before dispatch for prepaid orders.
• Pricing errors: if a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or adjust the order and notify you accordingly.

• We offer nationwide delivery across Pakistan. Estimated delivery times are 3–7 business days depending on your location.
• Delivery timelines are estimates and not guaranteed. Delays caused by courier partners, weather, or public holidays are outside our control.
• Risk of loss and title for products pass to you upon delivery to the courier.
• If a delivery attempt fails due to an incorrect address or absence, re-delivery charges may apply.
• We are not responsible for orders lost due to incorrect shipping information provided at checkout.

Your satisfaction is important to us. We accept returns under the following conditions:

• Damaged or defective products: contact us within 48 hours of delivery with photo evidence. We will arrange a replacement or full refund at no additional cost.
• Wrong item received: contact us within 48 hours. We will arrange collection and correct dispatch.
• Change of mind: we do not accept returns for health and wellness supplements once the seal has been broken, in line with hygiene and safety regulations.
• Refund processing: approved refunds are processed within 7–14 business days via the original payment method or bank transfer.

To initiate a return, contact us at info@legacytherapeutics.com.pk with your order number and reason.

Legacy Therapeutics products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

• The information on this website is for educational purposes only and does not constitute medical advice.
• Always consult a qualified healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, have a medical condition, or are taking prescription medication.
• Keep all supplements out of reach of children.
• Do not exceed the recommended dosage stated on the product label.

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

You agree not to:

• Use the site for any unlawful purpose or in a way that violates any applicable Pakistani law or regulation.
• Attempt to gain unauthorised access to any part of the website or its servers.
• Transmit any harmful, offensive, or disruptive content.
• Reproduce, duplicate, or resell any part of our website or products without written authorisation.
• Use automated tools (bots, scrapers) to access or collect data from our site.

All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of Legacy Therapeutics and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

To the fullest extent permitted by Pakistani law, Legacy Therapeutics shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our products or website.
• Losses resulting from courier delays, natural disasters, or other events outside our reasonable control.
• Health outcomes resulting from product use that does not follow label instructions or medical advice.

Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@legacytherapeutics.com.pk
• Website: https://legacytherapeutics.com.pk/contact
• Business: Legacy Therapeutics, Pakistan